05:27 am - Wednesday 21 November 2018

Helping millions through call service system

By Amalawi - Tue Aug 12, 7:13 pm

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Blantyre, Malawi: Love Life organization says its call line system is helping a lot in improving the welfare of youth in South Africa.
Love Life, an organization that among other issues works with young people, introduced a call line service to assist young people who face different problems in their life.

The system’s Operations Manager David Doolabh says they are happy with the way things are going on as many young people who face different challenges call and are helped instantly.
“What happens is that when they send a “please call” message, our system automatically calls them and we have our ground breakers and councilors who help them properly.”

He says we the coming in of new equipment, the service delivery is very easy and efficient.
“A bit different from some years back when the standards of the equipment ware lower than we are having now, the system now is faster and we can say Love Life is helping a lot of people in many ways.” Doolabh added
One of the counselors Thilivhali Arthur Livhadi says they meet different cases from different people and they make sure everyone is assisted accordingly.

Call center in Action

Call center in Action

“There are certain cases that are handled by ground breakers and when the case is I can say bigger than they can handle, those cases are referred to us counselors.”

“We receive a lot of cases and we believe that this has managed to change a lot in people’s lives because some of the people we assist are those that say they could even kill themselves but after our discussions, they change their mind which to us is an achievement.” Livhadi explained.

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